UK business are losing a huge £234 billion to competitors by failing to provide a satisfactory customer experience and 92% of consumers have had a poor customer experience and 46% have moved to a competitor as a result

If you want to avoid becoming one of these statistics read our insightful guide to ensure you can create customer experience strategies that impact the bottom line.

Download the free guide

This guide is aimed at anyone whose role touches the customer experience, whether in marketing and optimisation, or at an operational level running a customer service department or contact centre.

By reading this paper you will discover:

  • What a great multichannel strategy looks like
  • How customers prefer to get in touch with your contact centre
  • How customers research before making a purchase
  • Where and why customers abandon purchases
  • What makes customers switch to a competitor
  • What you need to do to lead customers to buy from you again
  • How to build brand loyalty with simple, but impactful changes

 CX_box-ad-02a.jpg