Download the Free Research Paper

We wanted to establish where UK organisations were in the cloud adoption curve and also discover the key drivers for cloud adoption in the contact centre. Download the free paper to discover the 2014 findings. 

By reading this paper you will discover:

  • Key findings from the research
  • The biggest frustrations and limitations with legacy systems
  • The reality of moving from a call centre to a contact centre and the issues faced
  • The top drivers for moving to the cloud
  • The multi-channel disparity between on-premise and cloud users
  • Predictions and priorities for 2014